Shipping & Returns

Orders received by 1PM Central Time will be shipped same day. Orders after this time will be shipped next day. All orders will be shipped via UPS Ground at no cost to the customer. Expedite orders will be incrementally billed to the customer.

Cancellation and Returns

You have the right to return any initial order of a Device and cancel the Service within 3 days after 4G-ECW ships your order to you ("Cancellation Period"). If you cancel your service and return the device during the Cancellation Period, you shall receive a full refund minus the shipping and handling charges for the delivery of the device to you. To cancel, you MUST call 4G-ECW Customer Care at 855-323-2669. After the Cancellation Period, no Device may be returned by you for any reason without prior approval by 4G-ECW.

All returns of Devices, whether during the Cancellation Period or in connection with the warranty, shall be in original packaging. You shall be responsible for all costs related to shipping the Device to 4G-ECW. Any Device returned to 4G-ECW without prior authorization for its return or not in original packaging may be refused by 4G-ECW. In order to return any Device to 4G-ECW, you must obtain a return material authorization (RMA) number from 4G-ECW by calling 4G-ECW Customer Care at 855-323-2669 and return the Device to the address provided by 4G-ECW undamaged and in good working condition, in its original packaging with its original contents. Failure to follow these procedures will prevent you from receiving any refund for the Device or warranty repair service. 4G-ECW will provide a replacement Device only if the Device is deemed to be defective and covered under the warranty provided. 4G-ECW will not cover replacement for damaged, lost, stolen or modified Devices. Any Device returned by you that is not covered under warranty may be refused by 4G-ECW, and you will be responsible to pay return shipping charges. If a warranty Device is sent to you and you fail to return the original Device within thirty (30) days you will waive the right to return. Returns for refund are subject to a 15% restocking fee as well as shipping and handling of the Device.

4G-ECW will provide a limited warranty on the Enterprise Converged Workspace as to manufacturing defects only for a period of one (1) year from the date of delivery. This limited warranty applies to any defect or failure, excluding any defect caused by damage in transit, retailer handling or customer handling. The Ericsson Converged Workspace may be returned within a period of thirty (30) days for a refund. A 15% restocking fee will be charged for any customers seeking a refund of their purchase.

SERVICE AND THE DEVICES ARE PROVIDED "AS IS" AND 4G-ECW MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS OF THE SERVICE FOR A PARTICULAR PURPOSE, TITLE OR NON-INFRINGEMENT OR ANY WARRANTY ARISING BY USAGE OF TRADE, COURSE OF DEALING OR COURSE OF PERFORMANCE OR ANY WARRANTY THAT THE SERVICE OR THE DEVICE WILL MEET CUSTOMER'S REQUIREMENTS. WITHOUT LIMITING THE FOREGOING, 4G-ECW DOES NOT WARRANT THAT THE SERVICE OR THE DEVICE WILL BE WITHOUT FAILURE, DELAY, INTERRUPTION, ERROR, DEGRADATION OF VOICE QUALITY OR LOSS OF CONTENT, DATA OR INFORMATION. NEITHER 4G-ECW NOR ITS OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES OR AGENTS OR ANY OTHER SERVICE PROVIDER OR VENDOR WHO FURNISHES SERVICES OR PRODUCTS TO CUSTOMER IN CONNECTION WITH THIS AGREEMENT, THE SERVICE OR THE DEVICE WILL BE LIABLE FOR UNAUTHORIZED ACCESS OT 4G-ECW'S OR CUSTOMER'S TRANSMISSION FACILITIES OR PREMISES EQUIPMENT OR FOR UNAUTHORIZED ACCESS TO, OR ALTERATION, THEFT OR DESTRUCTION OF, CUSTOMER'S CONTENT, DATA FILES, PROGRAMS, PROCEDURES OR INFORMATION THROUGH ACCIDENT, FRAUDULENT MEANS OR DEVICES OR ANY OTHER METHOD, REGARDLESS OF WHETHER SUCH DAMAGE OCCURS AS A RESULT OF 4G-ECW'S OR ITS SERVICE PROVIDER'S OR VENDORS' NEGLIGENCE STATEMENTS AND DESCRIPTIONS CONCERNING THE SERVICE OR DEVICE, IF ANY, BY 4G-ECW OR 4G-ECW'S AGENTS OR INSTALLERS ARE INFORMATIONAL AND ARE NOT GIVEN AS A WARRANTY OF ANY KIND.